D E L I V E R Y

Mainland UK orders are sent mainly via DPD, which aim to deliver in 2 - 5 working days from dispatch.

As the website is set up for delivery to Mainland UK only, please get in touch via the Bespoke Enquiry tab on the website or by emailing hello@trudesigns.co.uk for a quote for shipping to Scottish Islands, Channel Islands, Isle of Man & Northern Ireland.

When you place your order online, you will receive a confirmation email which details, the price, the billing/the shipping address & contact number. Please check that the information is correct & contact us immediately if there is an error, as we cannot be held responsible for parcels which may go missing.

Your confirmation email is a acknowledgement of your order. You will receive a dispatch notification email on the day your order is sent with tracking information.

DPD will contact on the day of delivery with a time slot. If you can’t be present when your delivery is due to arrive, please make sure someone is available otherwise you will need to reschedule another delivery day & time window. DPD will make two attempts to deliver before returning your order to us. If your order is returned to us, the normal delivery rate will apply for re delivery If you choose to have your order delivered to a safe place, we are not held responsible for any damage or loss involving that delivery.

Multiple items might need to be sent separately & may arrive at different times.

Please allow the for the lead times given in the product descriptions, as all items are made to order from our workroom in Nottinghamshire. This lead time does not include weekends, bank holidays or delivery time.

Unfortunately we don’t offer worldwide delivery, however if you are based in the US we can send cushion covers. Please get in touch via the Bespoke Enquiry tab on the website or by emailing hello@trudesigns.co.uk for a quote. International orders are paid via PayPal, as the website is only set up for Mainland UK delivery. International parcels are sent via courier or Royal Mail Track & Trace Parcel Service, which aim to deliver within 10 working days, but it can take longer. Due to customs rejecting feather filled pads, we can only send covers overseas & not the pads. Buyers are responsible for any customs & import taxes that may apply. All international parcels are Delivered Duty Unpaid. This means any customs duty owed must be paid by the recipient. Customs officials will contact the recipient for payment if there is any duty owed & this will need to be paid before the parcel is released. We are not responsible for delays due to customs.

In the unfortunate case of a parcel being undelivered, a refund will not be issued until 30 days after dispatch. This allows us & the courier time to investigate further.

R E T U R N S

Due to most of our products being made to order or bespoke, returns will only be accepted if the item is deemed as faulty. Please email hello@trudesigns.co.uk, within 7 days of receiving your order, to register your return request.

Depending on the problem with the product, a refund can be issued. A refund will only be issued once the item is returned & checked for being faulty.

You will receive a full refund of the price paid for the product, but you will not receive a refund of the original delivery charge or the cost of returning the product to us, unless generally faulty. Always ask for a ‘Proof of Posting’ certificate when posting to us, as we cannot be held responsible for goods that get lost in transit.